When you purchase a special one of a kind piece from mustard tree market, you are most likely purchasing an antique, or vintage item. Most of our treasures have been used daily, stored hastily, etc... many times over the years, and all have been loved by many, so you are getting all the scars that made them beautiful as a part of their unique character and charm! While we will disclose all quarks we know of and will not sell pieces that lack integrity, they are still old and like any of us- age takes a toll eventually so care for your piece like its part of the family, because well- it is. That being said, we cannot be held responsible for pieces once they leave the studio. As always, if something doesn't arrive, perform or hold up as expected, please let us know and we will do our best to rectify it, (additional charges may apply).